Shipping & Returns
We offer free domestic (within the U.S.) shipping over $50 and free international shipping over $200.
In-stock items are shipped within 7 - 10 business days and will arrive in 5 - 6 business days after shipped (United States Post Office). In the case an item is out of stock, you will be notified. Certain designs (custom orders) are made when the item is ordered, if this is the case please allow for extra time on delivery. If you order items with different availability times, we will ship your order when your complete order becomes available. You will receive an email with a tracking number when your order is fulfilled. Please allow up to 24 hours for the tracking number to show movement. Cloaked in Confidence is not responsible for lost or stolen packages once confirmed delivered by tracking. The customer assumes all responsibility for any loss or damage to these items. Made to Order and Custom Orders May Take 2-6 WEEKS TO SHIP. If you order other items in addition to a made to order or personalized item, they will all ship together.
We are committed to contributing to a sustainable future by using eco-friendly packaging and materials sourced from local and small businesses whenever possible
We proudly use Ecoenclose packaging in our shop!
We are not responsible for packages that are lost or not delivered due to an insufficient or incorrect address or a full mailbox. If the package is returned to us you are responsible for the shipping cost to reship the merchandise.
Please also make sure to read our FAQs for other common questions.
Return & Exchange Policy
If you are not 100% satisfied with your purchase, you may return your purchase for a refund within 30 days of receipt of purchase. Shipping charges are not refundable. We do not cover the shipping cost of a return. We recommend returns be sent by U.S. Postal Service, FedEx, or UPS. Returns must be in unused condition and with all the original packaging including all tags, jewelry cards/tags, and boxes. Please keep your receipt for your records as well as our company flyer for future purchases.
NO REFUNDS OR STORE CREDIT WILL BE ISSUED FOR MERCHANDISE RETURNED IN A USED OR DAMAGED CONDITION.
Please note All SALE, Personalized Orders and Custom Pieces are considered FINAL SALE and are not returnable or exchangeable unless defective.